BadAss Tent COMPANY POLICIES

 

Do you have a warranty?

Every hard/structural component in the Badass Tent platform comes with a 3-year manufacturer’s warranty from the date of purchase on all material, craftsmanship, and parts. This warranty does not extend to normal wear and tear, or to damage or cosmetic blemishes sustained during use.

BA Tents will repair or replace defective items at no cost to the customer for the replacement parts and the customer is responsible for reinstalling the items and submitting such claims in writing along with photos to: sales@batents.com.

Where are BadAss Tents manufactured?

Sunny Southern California is our home where their patented, engineered and manufactured in our facility. What are the dimensions of the tent?

The standard tent exterior dimensions are 40-51" wide by x84". When closed the tent will be 5" thick, the thinnest RTT on the market by a significant margin.

How much will the tent weigh?

All of our tents will weigh under 100lbs +/- assembled depending on the specific model you purchase.

Will the tent carry a load when closed?

The tent will lift with 75-100 pounds on the roof, so bikes/skis/boats etc can be easily attached with our mounting systems. Additionally, depending on vehicle application, the tent doesn't need additional support for mounting, so it will act as it's own rack.

SHIPPING

How much is shipping?

Shipping is quoted at checkout 

Or you can choose to pick it up from our facility in San Diego, CA, please email us if you choose this option!

Jackery Shipping / Logistics

 

All Jackery product orders on Outland Showroom’s Official Website will be shipped within 1-3 days after the order is placed, normally using a FedEx service - with the shipping time in the following states, taking 2-5 working days: CA/AL/GA/LA/MA/MO/NC/SC/NC/VA/AR/IL/KS/OK/TX, the shipping time in remote areas will be extended.

・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.

・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.

The above information was updated on September 29, 2025. If our policy changes, we’ll update this page accordingly. If you have any questions, please contact our customer service.

Galanter and Jones - Shipping and Furniture Care

Shipping

Shipping and delivery in contiguous U.S

Orders within the contiguous United States are typically delivered within 1–2 weeks from the shipment date. All deliveries include a 4-hour delivery window that you will schedule with the carrier. Please note, scheduling options are subject to availability by delivery location.

Shipping rates

Local Delivery (San Francisco County):

• All Seating: $199

• Tables Only: $99

Standard Delivery (outside San Francisco County):

• Single Seat Orders (e.g., a single chair): $299

• Multi-Seat Orders (e.g., multiple chairs or a single lounge): $399

• Tables Only: $199

Tables can be added to Seat orders at no additional shipping charge.

Local to the Bay Area? All items can be picked up directly from our San Francisco location at no charge. Select this option at checkout.

Where will my furniture be delivered?

Furniture and larger parcels will be delivered over your threshold. For multi-unit buildings, items will be left inside the building entrance, not at your door. Unpacking, assembly, and removal of packaging materials is not included unless specified. You must be present at the time of drop-off. 

Additional Information

• Purchasing and shipping are available only within the 48 contiguous United States.

• We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), or freight forwarders.

• Rush order production and White Glove delivery services are available for an additional fee. Please contact us at suppoot@outlandshowroom.com for a quote.

Caring for your new furniture

Although Galanter & Jones heated outdoor furniture is built for durability and outdoor use, careful handling is still necessary to avoid damage. If leveling feet are included with your order, always use them when placed on the ground to ensure it sits flat. If you must lay the furniture on its side, use a blanket or other soft surface to prevent damage. Do not leave furniture in its packaging outdoors, moisture can accumulate in the packaging and damage the surface. See our care section for additional information. 

Hawaii, Alaska, Canada & International Shipping

We are unable to process international web orders. To inquire about shipping rates outside the contiguous U.S., please contact us directly at 937-519-3736 or support@outlandshowroom.com

Please note that for international shipping, we will assist with the necessary paperwork; however, customers are responsible for all additional paperwork, duties, and taxes required prior to delivery.

Lion Energy Warranty & Shipping

 

Limited lifetime warranty for batteries. 5-year warranty for portables.

Shipping: 

Get Free shipping almost all products

Alumidock Shipping and Return Policies

Returns:

We’ll accept a return if:

1. We made an error.

2. The customer wants to pay to have it returned. The product must show up in resaleable condition to get a refund.

 We cannot accept returns on custom made products.

 Shipping:

We book freight and pass the cost to the customer. We find the most efficient means to ship (LTL, USPS, Fed EX Ground or dedicated truck).

*From Patrick Reagan 11/5/25

Pecron Products Shipping Policy

 

Our goal is to offer you the best and fastest shipping service, no matter where you live. and we strive to provide you with services of the highest level.

Order Processing
All orders will be processed within 1-3 business day after full payment is received (Out-of-stock and pre-order products need to be contact with the merchant first). The tracking number will be updated as soon as it's available and be sent via email. If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.

Shipping Rate - US

For out of stock items and need to be shipped from other warehouses, please contact customer service for specific shipping costs. 

 Note:

1. Standard shipping does not offer signature service, (Some products with higher value will come with a free signature service) we are not responsible for a lost/stolen package if there is evidence to show your order has been delivered. But we'll do our best to help you to claim back the lost. 
2. US FREE shipping does not include Alaska, Hawaii and Puerto Rico area. 

Please contact us for detailed shipping fee.

Warehouses Address:

• US: California, United States

• CA: Ontario, CA

• EU: Pfungstadt, DE;  PL;

• CHN: Shenzhen, CHN

Playstar Products Shipping & Returns

 

FREE SHIPPING

All orders over $49 with an address within the contiguous 48 states are eligible for Free Shipping.

SHIPPING OPTIONS

FedEx SmartPost an alliance with the USPS to deliver more economically.

FedEx Home Delivery within 1 to 5 business days including Saturdays at no extra charge.

FedEx Express Saver guarantees delivery in just three days regardless of destination.

FedEx Standard Overnight for delivery by 3 p.m. to most addresses, and by 8 p.m. to residences.   (This applies to Any Order received Monday thru thursday)

IMMEDIATE SHIPPING

We process and ship orders every business day, Monday through Friday, from Playstar’s main distribution location in the U.S.A. We do not ship on Saturdays, Sundays or National holidays. Our goal is to get all orders received (checkout and payment completed) by 12:00pm CST shipped within 48 hours.

Orders received after 12:00 p.m. on Friday or anytime Saturday or Sunday will ship within 48 hours from the following Monday. All orders received on a mailing holiday will ship within 48 hours of the first business day following the holiday.

TRACKING AN ORDER

Once your order is entered into the system we will ship it via the most efficient method. Most orders will be shipped UPS or Fed Ex. If this is the case, you will receive a shipping confirmation directly from UPS/Fed Ex via e-mail. The confirmation will provide the tracking number required for you to track your package as it makes its way to you. You can track your package online through the UPS/Fed Ex website by using the tracking number provided.

If your purchase requires delivery other than UPS/Fed Ex, it means your order will be shipped and delivered via a large truck. This freight is curbside delivery by contracted freight carriers and these bulkier items may require assistance unloading. These shipments require someone to be present when delivered. Carrier will contact you in advance to schedule a delivery appointment. Deliveries are typically made Monday through Friday between 8AM and 5PM.

CUSTOMER RESPONSIBILITY

It is the customer's responsibility to ensure their delivery address is a secure location for receiving their order. PlayStar is not responsible for orders that are lost or stolen after delivery. There will be no refunds or credits on lost or stolen orders once delivered. Once a delivery confirmation has been issued by the carrier, in most cases UPS/Fed Ex, the order will be officially delivered to the customer and is then the sole responsibility of the customer.

It is the customer’s responsibility to inspect and make sure all pieces are accounted for and the boxes or product(s) are not damaged. You may choose to refuse the delivery if there are unacceptable damages and/or shortages. If you choose to refuse the delivery, you must note the damages and/or shortages on the delivery receipt. Make sure to ask the freight carrier for a copy of the delivery receipt. You must contact Outland Showroom Customer Service at 1-937-519-3736 within 24 hours for any damages or shortages .

CANADIAN, ALASKA, HAWAII & U.S. TERRITORY ORDERS 

We gladly accept orders for Delivery Outside the contiguous 48 States (but due to the additional expense to ship we cannot extend our normal shipping rates or free shipping offer for orders over $49). The shipping cost can run between $8.00 and $15.00 in most cases for orders weighing one pound (.453 kg) or under.

All orders outside of the contiguous 48 States usually take between 6 and 10 days to arrive depending on the destination.

ORDER CONSOLIDATION

Get It For Less with Combined Item Shipping: Planning to buy multiple items? Keep Shopping! Our checkout system will automatically consolidate all of your orders for the most economical shipping. And, with our Free Shipping on Orders Over $49, it always makes sense to buy everything you need from Outland Showroom.

RETURNS POLICY

All Orders returned for reasons other than defective merchandise are subject to a 15% restocking fee plus the original cost of shipping. This includes Orders that qualified for free shipping. All freight costs associated with the return of the product is the responsibility of the original purchaser.

Thank you for your business!

Nature’s Generator Products SHIPPING & MORE

Free Shipping

We are glad to offer FREE SHIPPING on orders that are to be shipped within the continental US.

We currently do not offer Free Shipping for orders being shipped to Puerto Rico.

We currently do not offer shipping to Hawaii or Alaska through our website. If you are interested in placing an order to ship to either of these locations, feel free to reach out to us directly so that we can work to provide you custom shipping arrangements. 

*Please note that free shipping only covers curbside delivery.

Shipment Cut-Off Times

Small Parcel Orders

If your order is received Monday - Thursday then it will ship within 24 hours.

If your order is received Friday - Sunday, then it will ship the following business day.

Freight/LTL Orders

If ordered Monday - Thursday, any orders that must be shipped on a pallet via a Freight carrier will be shipped the following business day to account for proper carrier pick up scheduling. 

If ordered Friday - Sunday, shipping arrangements will be made the following business day.  

Transit Times:

For any small parcel shipments going Ground, you can usually expect delivery of your product within 5-7 business days for orders being shipped to any of the contiguous states.

For any Freight/LTL shipments, you can usually expect delivery of your product within 6-12 business day for order being shipped to any of the contiguous states.

For international orders, please allow at least 10 days for delivery.

Product Availability:
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order.

Our product cannot be shipped to P.O. Boxes

Refunds:

We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. The refund will not include the merchant service fee, which is 2.6% plus 30 cents at this point. 

Flex Patio products Shipping policy

Thank you for shopping with us! We want to make sure that your shopping experience is as seamless as possible. Below is everything you need to know about our shipping process:

Shipping Methods

• Express shipping in the continental United States

• Delivery time: 3-15 days (business days for In-stock products)

• Shipping fee: free (Free shipping on pergola kits, postage required for accessories purchased separately）

Shipping Country

We can only offer delivery to the United States.

Delivery Areas

We offer transportation services for delivery to the 48 contiguous United States.

Please note the following: 

• Unable to ship to APO/FPO and P.O. Boxes.

• Unable to ship to Alaska, Hawaii, Puerto Rico, and international addresses at this time.

Order Processing

When you complete your order, we will process it for you within 48 hours.

Please note that orders may be delayed in the following cases: 

• National holidays and large-scale promotional activities. For example (Halloween, Christmas, Black Friday, Cyber Monday, anniversary sales, etc.)

• Delayed processing of orders due to stock issues 

• Payment validation issues (when there is a high risk of your payment, we will evaluate whether your payment information is yours or not, and confirm with you before shipping.)

• Order information is incorrect or needs to be corrected (Incorrect delivery address, P.O. Boxes, Incorrect zip code, etc.)

Delivery Time

Delivery time is 3-15 business days

Please note that delivery may be delayed in the following cases: 

• The delivery address is a remote area

• Holidays and bad weather during transportation

• Failed delivery by carrier, unable to contact consignee

Tracking Orders

You will be notified of your order number and order tracking number by email when it is shipped. For specific inquiries about shipping details you can: 

• Contact us and provide your order number

• Checking the tracking number received by mailbox and checking the logistics information (Link>>https://www.17track.net)

Damaged or Lost Items

If an item is damaged or lost in transit, you may contact us for a refund or exchange.

Please note: 

• Please refer to the return policy for the specific return process

• Please check for damage when signing for your order

• For damaged or missing packages please provide your order number and relevant photos or videos