BadAss Tent COMPANY POLICIES

Do you have a warranty?

Every hard/structural component in the Badass Tent platform comes with a 3-year manufacturer’s warranty from the date of purchase on all material, craftsmanship, and parts. This warranty does not extend to normal wear and tear, or to damage or cosmetic blemishes sustained during use.

BA Tents will repair or replace defective items at no cost to the customer for the replacement parts and the customer is responsible for reinstalling the items and submitting such claims in writing along with photos to: sales@batents.com.

Where are BadAss Tents manufactured?

Sunny Southern California is our home where their patented, engineered and manufactured in our facility. What are the dimensions of the tent?

The standard tent exterior dimensions are 40-51" wide by x84". When closed the tent will be 5" thick, the thinnest RTT on the market by a significant margin.

How much will the tent weigh?

All of our tents will weigh under 100lbs +/- assembled depending on the specific model you purchase.

Will the tent carry a load when closed?

The tent will lift with 75-100 pounds on the roof, so bikes/skis/boats etc can be easily attached with our mounting systems. Additionally, depending on vehicle application, the tent doesn't need additional support for mounting, so it will act as it's own rack.

REFUNDS

Products that utilize a deposit to purchase (i.e. Roof Top Tents and Campers) have a non-refundable policy on the deposit.

If you choose to cancel your order after paying the final invoice, you will be liable for a $500 restocking fee and be held liable to transaction fees (i.e. cost of wire transaction/payment processing fees) and shipping both ways on the product.

Jackery Return / Refund Policy 

1. Returns for Refunds
We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, Outland Showroom offers a 30-day return policy, starting from the date you receive your order. There are a few important things to keep in mind when returning a Jackery product:

• Products that are custom-configured or branded to your specifications are not eligible for return.

• To initiate the return, please reach out to our customer support team at support@outlandshowroom.com, and provide your order information and reason for return. Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.

• Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a restocking fee will be applied and deducted from the refund amount. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.

• Outland Showroom will cover the shipping cost for returns for the following reasons: defective product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.

• In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days.

• Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at support@outlandshowroom.com 

If you have questions or require more information regarding our return & refund policy, please contact our customer support team at support@outlandshowroom.com

 

2. Warranty Replacement
We stand behind our products and provide warranty service for any defects during the warranty period.

For any defective product under warranty, please contact our customer support team at support@outlandshowroom.com. Be sure to include the following information: your order number or valid proof of purchase, the product serial number, photos or videos clearly showing the defect. Our team will assist with troubleshooting and, if eligible, arrange a repair (if the unit is not repairable), or a return.

If a defective product under warranty needs to be shipped to us for repair, replacement, or return, Outland Showroom will cover the shipping cost for verified defective items. However, if the item is claimed as defective by the customer but is found to be fully functional after inspection by our technicians, a shipping and restocking fee will apply.

We will ship repaired products, or replacement units for items that are unrepairable, to the same address as the original order, unless a new address is provided. Repair/Replacement process typically takes up to 5 business days to complete. Shipping for verified defective product repairs or replacements is covered by Outland Showroom.

Replacement products may be refurbished but will be functionally equivalent to the original item.
 

Please carefully review this page and our Service Policy for the full conditions regarding defective product repair, replacement, or return. If these conditions are not met, Outland Showroom reserves the right to decline repair, deny a replacement, or refuse a refund.
 

3. Out of Warranty Repairs
Outland Showroom offers out-of-warranty services for products purchased beyond the warranty period. Please reach out to Outland Showroom’s customer support team at support@outlandshowroom.com  for more details. Or feel free to look into Trade In.

 

4. Return/Replacement Shipping Requirements

Outland Showroom will not be responsible for any lost packages shipped using a previously used return label.

 

FedEx, UPS, or USPS may initially accept a package with a duplicate or previously used return label when dropped off. However, the package is likely to be stopped and discarded by the carrier during transit. Tracking may show the package as delivered when, in reality, it was never actually delivered. 

 

Please ensure to follow the below return shipping requirements

• Outland Showroom provides free return shipping labels for RMA returns—one package per label. Please ensure the correct label is placed on the corresponding box by referring to the shipping weight printed on each label. Each shipping label is intended for one-time use on a single package.

• Securely package your return items in the original packaging and shipping box to prevent damage during transportation.

• Include all parts, accessories, and documentation in the package.

• Write the Return Merchandise Authorization (RMA) number provided to you by us clearly on the shipping label on the outside of the return package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

• Ship the unit within 15 days of receiving Outland Showroom’s RMA.

The above information was updated on September 29, 2025. If our exchange policy changes, we’ll update this page accordingly. If you have any questions, please contact our customer service.

Galanter and Jones Warranty & Returns

 

Warranty

Galanter & Jones offers a generous three-year limited warranty for residential use and a one-year limited warranty for commercial use of our products, which goes into effect upon the date of product delivery. The warranty applies only to products that have been handled, installed, and maintained in accordance with the guidelines recommended by Galanter & Jones.

While under warranty, Galanter & Jones will fix or replace parts/materials specifically related to electrical malfunctions (i.e. thermostat, element, and/or electrical cords), which prevent pieces from working properly.

Galanter & Jones will give technical advice and support throughout the lifetime of our products. However the following is not covered through our limited warranty:

Our warranty does not cover any damage, deterioration, or malfunction resulting from any alteration/modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier) lightning, power surges, or other acts of nature. Our warranty does not cover any damage, deterioration or malfunction resulting from installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Galanter & Jones to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cables or accessories used in conjunction with this product. This warranty does not cover the repair or replacement of surrounding materials should damage occur during repair or replacement of pieces under warranty.

Galanter & Jones sealer for our exterior products can be expected to develop a patina over time and is not warrantied against staining. As with all natural, handmade materials, slight variation in the finish and color is possible and not considered a defect. All of our products are warrantied against structural cracking. Hairline cracks can form and are not to be considered a defect. Scratches, dents, and/or damages to the surface are not covered under warranty.

For more information about product details, proper use and care guides, visit our FAQ.

Returns: 

With over 12 years in the market, we trust you’ll be overjoyed with the unparalleled comfort of our heated seating. However, customer enthusiasm is a priority and if for some reason you are unsatisfied, we offer a generous return policy of up to 30 days from receipt.

To initiate your return simply, contact us directly at support@outlandshowroom.com and we will coordinate your return shipping at no additional fee. All items must be returned in original condition and original packaging so make sure to inspect your items upon initial receipt. Upon arrival at our warehouse, items will be inspected for damages. Customers will receive a refund confirmation via email. Original shipping and delivery fees are non-refundable. Please allow 7-10 business days for refunds to be processed on your credit card statement.

Please note we do not accept returns on Outlet or Custom items. 

Lion Energy Refund policy

 

Returns 

Our return policy lasts 30 days from your purchase date. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or in packaging sent to you through Lion Energy’s Customer Service department. 

To complete your return, we need a receipt or proof of purchase. You must have bought your item directly from Outland Showroom in order to receive a refund. 

There are certain situations where only partial refunds may be granted (if applicable):  

• Any item not in its original condition,  

• is damaged,   

• is missing parts (for reasons that are not the fault of Lion Energy),  

• is returned more than 30 days after the purchase date. 

Refunds (if applicable) 

Once your return is received and inspected (and approved) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund, first check your bank account. Then, contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@outlandshowroom.com  

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange your item, send us an email at support@outlandshowroom.com and include a receipt or proof of purchase, a serial number, and any pictures of damage (if applicable). You can also call our Customer Service line at 937-519-3736.

Once your original unit is delivered back to Lion Energy and received into our computer system, the replacement unit will be cleared to be sent out from Lion Energy’s warehouse. The time it may take for an exchanged product to reach you will vary depending on where you live. 

Shipping 

To return your product, you should contact us at support@outlandshowroom.com, call 937-519-3736 and request a Return Materials Authorization (RMA) through our Customer Service department. 

You will be responsible for paying your own shipping costs for returning your item, unless otherwise specified by an Outland Showroom Customer Service representative. Shipping costs are non-refundable.  

If you are shipping an item over $75.00 in value, you should consider using a trackable shipping service or buying shipping insurance. We can’t guarantee that we will receive your returned item. 

(Updated July 27, 2022)

Alumidock Shipping and Return Policies

Returns:

We’ll accept a return if:

1. We made an error.

2. The customer wants to pay to have it returned. The product must show up in resaleable condition to get a refund.

 We cannot accept returns on custom made products.

 Shipping:

We book freight and pass the cost to the customer. We find the most efficient means to ship (LTL, USPS, Fed EX Ground or dedicated truck).

*From Patrick Reagan 11/5/25

Pecron Products Return & Refund Policy

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
If we attempt to intercept a package and it is successful, you may be charged an interception fee of US$20.

Returns (if applicable)

We accept return for US/CA/EU orders. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, 

• your item must be unused and in the same condition that you received it. 

• It must also be in the original packaging. 

• To complete your return, we require a receipt or proof of purchase from the Website.

• If the goods are returned to repair or replacement due to product failure within 1 year of receipt, we will bear the freight.

• If it exceeds 1 year but is still within the warranty period, the product needs to be sent back for repair. The customer will bear the return shipping cost, and we will bear the repair cost and the shipping cost of resending it to the customer. (If the machine is artificially damaged, the customer will bear the cost of the accessories and shipping fee)

Customer should be responsible for the (return) shipping cost in the following situations

• Change of mind after order is shipped out or ordered the wrong item.

• Returning items claimed to be defective but found to be in proper working condition by Pecron quality control.

• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

• After 1 year of signing for the product, if need to send the product back to us for repair or replacement.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@outlandshowroom.com 

Please contact our Customer Service at support@outlandshowroom.com  to get the return address.

Playstar Products Shipping & Returns

 

FREE SHIPPING

All orders over $49 with an address within the contiguous 48 states are eligible for Free Shipping.

SHIPPING OPTIONS

FedEx SmartPost an alliance with the USPS to deliver more economically.

FedEx Home Delivery within 1 to 5 business days including Saturdays at no extra charge.

FedEx Express Saver guarantees delivery in just three days regardless of destination.

FedEx Standard Overnight for delivery by 3 p.m. to most addresses, and by 8 p.m. to residences.   (This applies to Any Order received Monday thru thursday)

IMMEDIATE SHIPPING

We process and ship orders every business day, Monday through Friday, from Playstar’s main distribution location in the U.S.A. We do not ship on Saturdays, Sundays or National holidays. Our goal is to get all orders received (checkout and payment completed) by 12:00pm CST shipped within 48 hours.

Orders received after 12:00 p.m. on Friday or anytime Saturday or Sunday will ship within 48 hours from the following Monday. All orders received on a mailing holiday will ship within 48 hours of the first business day following the holiday.

TRACKING AN ORDER

Once your order is entered into the system we will ship it via the most efficient method. Most orders will be shipped UPS or Fed Ex. If this is the case, you will receive a shipping confirmation directly from UPS/Fed Ex via e-mail. The confirmation will provide the tracking number required for you to track your package as it makes its way to you. You can track your package online through the UPS/Fed Ex website by using the tracking number provided.

If your purchase requires delivery other than UPS/Fed Ex, it means your order will be shipped and delivered via a large truck. This freight is curbside delivery by contracted freight carriers and these bulkier items may require assistance unloading. These shipments require someone to be present when delivered. Carrier will contact you in advance to schedule a delivery appointment. Deliveries are typically made Monday through Friday between 8AM and 5PM.

CUSTOMER RESPONSIBILITY

It is the customer's responsibility to ensure their delivery address is a secure location for receiving their order. PlayStar is not responsible for orders that are lost or stolen after delivery. There will be no refunds or credits on lost or stolen orders once delivered. Once a delivery confirmation has been issued by the carrier, in most cases UPS/Fed Ex, the order will be officially delivered to the customer and is then the sole responsibility of the customer.

It is the customer’s responsibility to inspect and make sure all pieces are accounted for and the boxes or product(s) are not damaged. You may choose to refuse the delivery if there are unacceptable damages and/or shortages. If you choose to refuse the delivery, you must note the damages and/or shortages on the delivery receipt. Make sure to ask the freight carrier for a copy of the delivery receipt. You must contact Outland Showroom Customer Service at 1-937-519-3736 within 24 hours for any damages or shortages .

CANADIAN, ALASKA, HAWAII & U.S. TERRITORY ORDERS 

We gladly accept orders for Delivery Outside the contiguous 48 States (but due to the additional expense to ship we cannot extend our normal shipping rates or free shipping offer for orders over $49). The shipping cost can run between $8.00 and $15.00 in most cases for orders weighing one pound (.453 kg) or under.

All orders outside of the contiguous 48 States usually take between 6 and 10 days to arrive depending on the destination.

ORDER CONSOLIDATION

Get It For Less with Combined Item Shipping: Planning to buy multiple items? Keep Shopping! Our checkout system will automatically consolidate all of your orders for the most economical shipping. And, with our Free Shipping on Orders Over $49, it always makes sense to buy everything you need from Outland Showroom.

RETURNS POLICY

All Orders returned for reasons other than defective merchandise are subject to a 15% restocking fee plus the original cost of shipping. This includes Orders that qualified for free shipping. All freight costs associated with the return of the product is the responsibility of the original purchaser.

Thank you for your business!

Nature’s Generator Products Warranty & Returns

Limited Warranty

Natures Generator Inc. warrants to you, the original purchaser/owner of the product purchased and used in the United States, that all products shall be free of defects in the original manufacture of the materials or workmanship from the original date of delivery through the specific “Warranty Period” -- with each product’s warranty period specifics set forth herein.

Nature’s Generator warrants the product(s) purchased directly online from Nature’s Generator or from a Nature’s Generator authorized dealer/reseller (in its original packaging and with its warranty statement inside) against defects in materials and workmanship when used in accordance with the product’s Nature’s Generator User Manual, technical specifications, and other Product published guidelines during the specific product’s Warranty Period stated below starting from the date of delivery to the original purchaser/owner.

The exclusive remedies available under this Limited Warranty are product repair or replacement which can only be performed by Nature’s Generator or an approved dealer. To receive warranty service, the purchaser/owner must contact Nature’s Generator customer service for issue-determining troubleshooting and to ensure the owner understands all of the service procedure steps.

Limited Warranty Coverage for Specified Products:

For all Nature’s Generator Portable Generators or the Whole-home Powerhouse Generators or Solar Panels or Wind Turbines or Accessories: Warranty Coverage Period for:
Twelve (12) Months: Shipping, Parts and Labor.

For Nature’s Generator Whole-home MyGrid 10K System: Warranty Coverage Period is for Thirty-six (36) months with:

Months 1-12: Shipping, Parts & Labor
Months 13-36: Parts Only.

For Nature’s Generator Transfer Switches: Warranty Coverage for sixty (60) Months with:

Months 1-12: Shipping, Parts and Labor.
Months 13–24: Parts & Labor
Months 25-36: Parts Only
Months 37-60: Major Parts Component*
(*i.e. Contactors, Controlling Modules.)

See chart for more product warranty period information.

Warranty Guidelines:

1. Warranty begins upon delivery of the product to the purchaser/owner.
2. Unit must be registered and have proof of purchase available.
3. Any and all applicable warranty repairs and/or concerns must be performed and/or addressed by Nature’s Generator.
4. Nature’s Generator will, at its sole discretion, repair or replace any part(s) which, upon evaluation, inspection, and testing by Nature’s Generator is found to be defective.
5. Any equipment the purchaser/owner claims to be defective must be evaluated by Nature’s Generator.
6. Damage to any covered components caused by use of an after-manufacture incompatible part or parts will not be covered by this warranty.
7. Any damage caused by the owner after receipt of the product is the responsibility of the owner and is not covered by this warranty.
8. Proof of performance of all required maintenance must be available. 
9. Shipping to and from Nature’s Generator for service will only be covered for 12 months and for a product with a manufacturer’s defect requiring repair or replacement. If, upon inspection, it is found there is not a manufacturer’s defect -- but instead an issue was caused by owner error or maintenance negligence or misuse -- the shipping, parts, and repair labor will be paid by the owner.

What does this Warranty Cover?

This Limited Warranty is conditioned on proper use of the product.

During the Warranty Period, if the original manufacture of the materials or workmanship of the product is determined to be defective by an authorized dealer or Natures Generator, then Natures Generator will at its sole discretion: (1) repair the product with new or rebuilt parts; or (2) replace the product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Natures Generator Inc. and are not returned. If service of products or parts are required after the Warranty Period expires, the product owner must pay all shipping, parts and labor charges. This warranty lasts as long as the original purchaser owns the product during the Warranty Period. Warranty coverage terminates if the original owner sells or otherwise transfers the product. As far as applicable law allows, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, repair, or replacement of the Product. Product or part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period from the date of repair or replacement.

The following will NOT be covered by this warranty:

1. Costs of normal maintenance.
2. Normal wear and tear including, without limitations, wear and tear of batteries which are consumables.
- Normal wear and tear, including, without limitation, wear and tear of batteries which are consumables. This includes battery failure or degradation due to improper maintenance—such as allowing the battery to drain completely as a result of not charging the generator.
3. Damage to product caused by accidents, handling, or incorrect storage.
4. Damage/failures caused by operation with loads or installations other than what is recommended or specified by Nature’s Generator.
5. Unauthorized modification/misapplication will not be warranted unless authorized by Nature’s Generator in writing.
6. Damage to any covered components or consequential damages caused by the use of a non-compatible part(s) or noncompliance with Product instructions.
7. Failures due to normal wear and tear, rough handling, accident, misuse, abuse, negligence, improper installation, incorrect sizing, as well as fire, water, lightning or other acts of nature.
8. Damage related to rodent, reptile, and/or insect infestation.
9. Diagnostics or repairs performed by individuals other than Nature’s Generator or not authorized in writing by Nature’s Generator.
10. Damage that occurs because the product was not properly installed and/or was installed in a location that is not protected from weather if the product’s user manual so directs.
11. Failures caused by any force majeure (act of God) or external cause including, and without limitation, fire, theft, freezing, war, lightning, earthquake, windstorm, hail, water, tornado, hurricane, or any other matters which are reasonably beyond the manufacturer’s control.
12. Shipping costs associated with expedited shipping.
13. Any incidental, consequential, or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
14. Failure to adequately package the product for transportation.
15. Extreme or external causes beyond the manufacturer’s reasonable control including but not limited to failures or surge fluctuations in electrical power or failures to wireless networks or environmental electromagnetic interference or damaging solar flares.
16. Connection to improper power supply or faulty home wiring.
17. Any product with a warranty period that has expired.

Please note that the Limited Warranty does not cover the following:

• Cosmetic damage 
• Damage due to force majeure, such as lightning strikes, fire, flood, etc..
• Accident
• Misuse
• Abuse
• Negligence
• Modification of any part of the product
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage supply or faulty house wiring
• Refurbished products
• Consumables, such as batteries
• Products where the factory applied serial number has been altered or removed.

For these cases, repair labor fee, plus the cost of the part(s) to be replaced, and shipping will be charged to the customer.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER/OWNER’S EXCLUSIVE REMEDY. NATURES GENERATOR INC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO: LOSS OR CORRUPTION OF DATA, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES FOR ANY INDIRECT LOSS OR DAMAGE OR ANY CONSEQUENTIAL LOSS OR DAMAGE OR ANY SPECIAL LOSS OR DAMAGE WITH RESPECT TO THE PRODUCT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT

INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIC PRODUCT WARRANTY PERIODS AND TERMS SET FORTH HEREIN. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD ENDS. THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES EXPRESS OR IMPLIED. SPECIFICALLY, NATURE’S GENERATOR MAKES NO OTHER WARRANTIES AS TO THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND NATURES GENERATOR’S ONLY LIABILITY SHALL BE THE REPAIR OR REPLACEMENT OF PART(S) AS SET FORTH HEREIN. IN NO EVENT SHALL NATURE’S GENERATOR BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF NATURE’S GENERATOR NEGLIGENCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO MAY HAVE OTHER RIGHTS UNDER APPLICABLE LAW. EXCEPT AS PROVIDED IN THIS WARRANTY, NATURE’S GENERATOR FURTHER DISCLAIMS ANY RESPONSIBILITIES FOR LOSSES, EXPENSES, INCONVENIENCES, OR SPECIAL, INDIRECT, SECONDARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OWNERSHIP AND USE OF THE PRODUCTS. IF ANY WARRANTY TERM IS HELD TO BE ILLEGAL OR UNENFORCEABLE BY LAW, IT WILL BE EXCLUDED FROM THE WARRANTY WITH THE LEGALITY OF THE REMAINING TERMS NOT AFFECTED.

PLEASE NOTE: ALL CLAIMS MADE UNDER THIS LIMITED WARRANTY WILL BE GOVERNED BY THE TERMS SET FORTH IN THIS WARRANTY DOCUMENT AND THIS LIMITED WARRANTY SUPERCEDES ALL PREVIOUS NATURE’S GENERATOR WARRANTY STATEMENTS OR OTHER MARKETING MATERIALS.

How to Obtain Warranty Service

To request warranty service, please complete our warranty claim form. Be sure to provide a valid email address and phone number so our customer service team can contact you if additional information is needed to process your claim.

You may also call us directly at 1-937-519-3736, Monday through Friday, 9:00 AM to 5:00 PM EST. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

When returning a product, please:

• Clearly display the RMA number on the outside of the shipping box.

• Include your name, phone number, and address inside the package.

For any questions or assistance, contact us at:
Phone: 1-800-975-7909
Email: support@outlandshowroom.com

RETURNS & REFUNDS:

Outland Showroom offers a 30-day return policy starting from the date you receive your order, for products purchased directly from the Outland Showroom website.

To start a return or replacement request, please contact our Customer Support Team at
support@outlandshowroom.com or 1-937-519-3736.
Include your order number, product details, and reason for return or replacement.
Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide return instructions. 

1. Returns for Refunds 

• The product must be returned in its original packaging and condition, including all parts, accessories, and manuals.
  
  

• Returns without an RMA number on the shipping label will not be accepted by our warehouse.
   (Do not write the RMA number directly on the box.)
  
  

• A 15% restocking fee will apply if the product is returned not in its original condition.
  
  

• A 3% merchant processing fee will be deducted from all refunds to cover non-refundable transaction fees charged by payment processors (e.g., credit card, PayPal). These fees are incurred at the time of purchase and cannot be recovered once a transaction is processed.
  
  

Shipping Costs: 

• Outland Showroom will cover return shipping if the reason is due to a defective product, shipping delay, or damaged package.
  
  

• For returns due to other reasons (e.g., change of mind, ordered the wrong product), return shipping costs and handling fees will be deducted from the refund.
  
  

Refund Processing: 

• Refunds will be issued to the original payment method within 10 business days of receiving the returned product.
  
  

• Please allow an additional 7–10 business days for your bank or credit card provider to process the refund.
  
  

If you have not received your refund after this period, please contact your financial institution first, then reach out to our Customer Support Team at
  support@outlandshowroom.com or ️ 1-937-519-3736 for further assistance. 

Outside of 30 days of Purchase: We will be unable to accept any returns after 30 days from the date of purchase.

PRE-ORDERS:

Any pre-orders placed can be cancelled and refunded. There is a one-time online merchant processing of 3% that cannot be refunded for cancellations. If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.

SHIPPING DAMAGES:

If for any reason your product is damaged upon receipt, please contact us immediately via email at support@outlandshowroom.com or via telephone at 937-519-3736 so that we can work with you on getting a replacement.

FlexPatio Return Policy

 

Return & Exchange Eligibility

Return Eligibility: All FlexPatio purchases from Outland Showroom are eligible for a refund or exchange

Time limit: Within 100 days

Product Requirements: Items must be unused, in their original condition, and in the original packaging with retain original labeling

Custom-Sized Pergola Orders: Please note that any pergola orders involving custom dimensions are not eligible for our 100-day return or exchange policy. (Once confirmed, custom orders go into production immediately and cannot be changed, canceled, or returned. We strongly recommend double-checking all measurements before placing your order.)

Return Process

• How to Return: To initiate a return, please contact us (email, phone, message). Upon receipt of your email, we will confirm your request and outline the return process

• Return Steps:

1. Get in touch with us and get the return information (Do not return to shipping address, return information includes return address）

2. Fill out the return form (order number, reason for return, other)

3. Pack the item securely in its original packaging (keep the original labeling)

4. Ship the product back to us using the provided return label (if applicable).

5. Refunds completed within 24 hours (we will complete the refund for you after receiving the product and checking that it is correct.)

Return Shipping Costs

Return shipping costs depend on the specific reason

Outland Showroom covers the return shipping costs:

• Errors on arrival of ordered items

• Damage or defects to the product that are not transportation issues

• Missing or missing ordered accessories

• Quality issues requiring replacement parts

Customer covers the return shipping costs:

• Change your mind and return the product

• Unsatisfactory after 100-day trial

• Cancellation during shipping after ordering

Refunds & Exchanges

Refund Method: Refunds will be made in the same manner as the original payment
Refund time: Within 24 hours of returning the product and verifying it
Exchange Policy: If you do not wish to receive a refund and would like to exchange your product, the exchange process is the same as a return and requires you to contact us to complete the exchange

Missing items on arrival

Please check the number of packages that arrive before signing the delivery note; the delivery note will clearly state how many parcels should be delivered. If you notice that packages are missing on delivery, please write on the delivery note how many packages you received before signing the delivery note. Signing the delivery note without any comments indicates that your order was received as expected. 

After writing your comments and signing your delivery note, please notify support@outlandshowroom.com within 48 hours of delivery detailing the missing packages, with photos of all product labels on the packages you received.

We cannot accept claims for missing packages after receiving a signed delivery note stating that we delivered all packages.

Damaged or Defective Items

Upon arrival of the goods, if you notice any damage to the box or product, please ensure that you write down the damage on the delivery note and contact us before signing for the goods. Failure to record any visible damage may affect your ability to submit a claim or the amount of compensation you may be entitled to.

If your order arrives with damaged or defective pieces, you must report it to support@falxpatio.com within 48 hours of delivery, please include the following information with your e-mail: 

• Order number
  
  

• Full name on the order
  
  

• Address

• Description of damage with supporting photos or videos for each

• Photos or videos of all damages and product and delivery labels on each package

Upon receipt of your email, we will acknowledge your request and outline the process according to our terms in our Returns Policy for canceling or replacing damaged products.

Missing or incorrect parts/pieces

If you receive products that do not relate to your order, please notify support@outlandshowroom.com within 48 hours of delivery. Upon receipt, we will acknowledge your email and outline the process.

Before assembling your product(s), please ensure all required parts/pieces are present per the instructions. Replacement parts are available for missing or damaged parts/pieces, please notify support@outlandshowroom.com we can provide replacements. 

Please note:

• Please notify support@outlandshowroom.com of any missing parts within seven days of delivery, detailing the part(s), part number(s) if applicable, and photos of the part(s)

• We cannot accept claims for missing or incorrect parts/pieces submitted more than seven days after delivery
  
  

• Please note that this section relates to missing parts, not missing packages as mentioned in the earlier respective section
  
  

• We cannot provide any refunds once you commence assembly

Cancel Order

If you want to cancel your order, you can do so free of charge within 2 days of the initial purchase date before shipping. We recommend that you check the order date and contact us to check the status of your order before canceling.

You must confirm your intention to cancel your order by emailing us (support@outlandshowroom.com) with your order information: order number, full name, address and reason for cancellation. Upon receipt of your email, we will confirm your request and send you an email notification of your order cancellation and refund confirmation.

Cancellation before dispatch

If you decide to cancel an order after 2 days of your initial purchase, there will be a restocking fee which is a minimum of 15% of the order value as specified below in this Returns Policy.

You must confirm your wish to cancel the order via email to support@outlandshowroom.com; please include your order number, full name, address, and reason for cancellation. Upon receipt of your email, we will acknowledge your request and outline any applicable charges before proceeding with cancellation.

We will only consider your order canceled once we issue you a cancellation email confirming your refund.

Cancellation after dispatch

If you wish to cancel an order after we dispatch the product(s), we will charge you for the return carriage in addition to the restocking fee which is 15% of the order value. We advise you to check your order date and the status of your order before you request cancellation.

You must confirm your wish to cancel the order via email to support@outlandshowroom.com ; please include your order number, full name, address, and reason for cancellation.

Upon receipt of your email, we will acknowledge your request and outline any applicable charges before proceeding with cancellation.

We will only consider your order canceled once you agree to any applicable charges detailed in our response, and we issue you a cancellation email confirming your refund.

100 Days Trial

You may return any delivered product you have purchased within 100 days after the day of delivery for any reason—including if you change your mind. We cannot accept returns if you change your mind after 100 days or if the pergola's condition differs from how it arrived.

Should you change your mind, you are responsible for returning the products to us or our suppliers, and any associated costs. You must return your products as new; if you have opened the package, you must have done so without damaging or marking the product and packaging.

You're responsible for sufficiently packaging your return products to prevent damage from occurring during transit. We inspect all returns, and upon inspection, we will notify you if we deem any item damaged, as you may need to claim against the carrier.

You must confirm your wish to return your product(s) via email to support@outlandshowroom.com; please include your order number, full name, address, photographs detailing the pergolas condition, and the reason for return. Upon receipt of your email, we will acknowledge your request and outline the returns process.

We only process refunds upon inspection of your products and their condition; we will issue a refund for the original purchase price, minus delivery costs and a restocking fee of 15% of your original order value; we will also deduct return costs should you ask us to arrange it for you. We will not process refunds for any products damaged in transit during their return, and you are responsible for collecting the product should you wish to keep it.

Please note that any pergola orders involving custom dimensions are not eligible for our 100-day return or exchange policy.
Once confirmed, custom orders go into production immediately and cannot be changed, canceled, or returned. We strongly recommend double-checking all measurements before placing your order.

REFUNDS

Once we receive your returned products, we will inspect your return to ensure there is no damage and it's in a resalable condition as whole or parts.

If your return passes our inspection, we will issue a refund for the original purchase price, minus delivery costs and a restocking fee of 15% of your original order value.